Refund & Cancellation Policy

Cancelling an order

You can cancel any order that has not yet been dispatched. Email us at support@blindbluff.com with your order number — it is on your confirmation screen and in every email about the order — and we will cancel it and refund you in full.

Once an order has been handed to the courier it cannot be cancelled, but it can be returned under the terms below.

Returns

We accept returns within 7 days of delivery, provided the game is unused and its seal is unbroken. Because these are games with cards and printed clues, a game whose seal has been opened cannot be resold and cannot be returned.

Faulty, damaged or incorrect items are exempt from that condition — if we sent you the wrong thing, or it arrived broken, we will make it right whether or not it has been opened.

Email us before sending anything back so we can confirm the return and give you the address.

Who pays to send it back depends on why: if the return is our fault — wrong item, damaged in transit — we arrange and pay for the collection. If it is a change of mind, you post the sealed game back to us at your own cost, and we refund the price of the game once it reaches us.

How refunds are paid

Refunds go back to the original payment method — the same card, UPI ID or account you paid from. We cannot redirect a refund to a different account, because the payment processor will not permit it.

Once we have started the refund, banks typically take 5–7 working days to show it on your statement. That window is the bank's, not ours; the refund leaves us the day we process it.

Where a return is due to our error, we refund the original shipping charge as well. Where a return is a change of mind, the original shipping charge is not refunded.